Refund Policy for DocuFlow Services

At DocuFlow Services, we strive to provide high-quality document preparation services tailored to your needs. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds are available.

1. Eligibility for Refunds

Refunds may be requested under the following conditions:

• Before Service Commencement: If you cancel your order before we have started working on your documents, you may be eligible for a full refund.
• Inaccuracy on Our Part: If an error is made in the document preparation due to a fault on our end, we will correct the issue at no additional cost. In cases where the issue cannot be resolved, a partial or full refund may be considered.

2. Non-Refundable Situations

Refunds are not available under the following circumstances:

• Change of Mind: Once we have started working on your documents, refunds will not be issued for a change of mind or if you decide the services are no longer needed.
• Client-Provided Errors: We cannot offer refunds if inaccuracies occur due to incorrect or incomplete information provided by the client.
• Completed Services: Once a document has been completed and delivered, it is considered a finished service, and no refunds will be issued.

3. Requesting a Refund

To request a refund, please contact us within 7 business days of your order or the delivery of your documents. Include your order number and the reason for your request. Our team will review your request and respond within 3-5 business days.

4. Processing Refunds

Approved refunds will be processed using the same payment method used for the original transaction. Depending on your bank or payment provider, refunds may take 5-10 business days to appear in your account.

5. Contact Us

For any questions regarding refunds or to initiate a refund request, please contact us at:

DocuFlow Services

Email: support@doculfowservices.com

Phone: (702) 490-9880